Billing, Renewal, Refund, and Cancellation Policy

Billing and renewal

Advanced Sending offers monthly and annual platform subscriptions. Subscriptions renew automatically for successive monthly or annual billing periods until canceled.

Annual-plan customers will receive an email reminder approximately 30 days before renewal. Renewal terms, pricing, and cancellation instructions will be clearly disclosed before purchase.

Refunds

The first subscription payment is eligible for a full refund when:

• Advanced Sending receives the request within 30 calendar days of the initial payment;
• No authorized user has logged into the customer workspace; and
• No sending-provider or third-party integration connection has been configured.

Once any authorized user logs in or any provider or integration connection is configured, the platform is considered used and subscription fees become non-refundable.

Renewal payments and partially used billing periods are non-refundable, except where required by applicable law.

To request a refund, report an incorrect charge, or raise a billing dispute, email [email protected].

Cancellation

Customers may cancel at any time by emailing [email protected].

Cancellation prevents the next automatic renewal. Service remains available until the end of the current paid billing period and then terminates. No prorated refund is provided for the remaining portion of that billing period.

If an eligible initial-payment refund is approved, access may terminate when the refund is issued.